Refer a family to funded care
To refer a family, email info@familyadvocacyservices.org with thefamily's contact information and the service they need. Case Pilot acknowledges every referral within 1 business day, reviews financial eligibility against written published criteria, and decides within 10 business days. You will always know the status of your referral, from application through outcome. Case Pilot coordinates the care; licensed providers — Family Advocacy Center, Connections Counseling, and other qualified providers — deliver it.
Who can refer
Any professional working with a Utah family can open a referral. We built the process for the people who see cost barriers first:
Courts and judges
Court-ordered treatment a family cannot afford. Note the deadline and we work to it.
Attorneys and guardians ad litem
Clients whose case plan depends on services they cannot pay for.
Caseworkers and DCFS
Families in an open case who need funded services to move forward.
Agencies and nonprofits
Families you serve who hit a cost barrier to behavioral-health care.
Providers and therapists
Clients you already see, or new intakes who cannot cover the fee.
Community partners
Schools, faith communities, and anyone who knows a family in need.
Families do not need a professional to apply — self-referral works exactly the same way. How Care Scholarships work.
Our commitments to you
A referral you cannot track is a referral you have to chase. We hold ourselves to three commitments: every referral is acknowledged within 1 business day, every application is decided within 10 business days, and you will always know the status of your referral. That last one is the closed loop — each family you refer moves along the same five stations, and the station they are on is never a mystery to the person who referred them.
The five stations every referral moves through. A needs-attention status always comes with the reason and the step that resolves it.
What we'll ask for
The application asks for what the written criteria actually weigh — nothing more. Having these details ready when you refer keeps the decision inside the 10-day window:
- Household size and income tier
- Insurance status
- The service category requested
- The family's current provider, or who referred them
- The hardship the family is facing
- Other funding already tried or in place
- Any court deadline or urgency
- Whether the family can contribute part of the cost
Case Pilot reviews financial eligibility only. We never ask for treatment details, and applying never creates a treatment record — those stay with the licensed provider.
What you'll see after a decision
You see the award in full: the service funded, the amount, the award period, and the provider being paid. Case Pilot pays that provider directly for documented services — the family never handles the money, and you never have to wonder whether care actually started.
You see the reason, the specific criterion it turned on, and the concrete steps that would qualify the family — a document to add, a funding source to rule out, a change in circumstances to report. The family can reapply as soon as the picture changes. A not-yet here is never a dead end.
The referral portal
Track every referral, status-first
The referral portal shows every family you have referred on the same five-station arc — applied, reviewed, awarded, in care, outcome tracked — so a status check takes seconds, not a phone call. Create your account once, tell us who you are, and your referrals stay with you.
How eligibility is decided
Case Pilot makes every eligibility decision — not the care provider, and not the referrer. Decisions follow written criteria that are published in full and applied the same way to every application, whether it arrives from a court, an agency, or the family themselves. Each application is scored against the criteria version in force when it was reviewed, and the decision is recorded against that version. That means you can read the exact standard your referral will be held to before you send it.
Partnerships and MOUs
For standing referral relationships, memoranda of understanding, or questions about how Case Pilot fits your agency's process, write to info@familyadvocacyservices.org. Our MOU template is available on request until the download posts here.
Email us about a partnershipDoes Case Pilot provide the treatment? No — Case Pilot coordinates care; licensed providers deliver it. Case Pilot is not a clinic and holds no treatment records. How the model works.